Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.
1. Acceptance of Our Terms and Conditions
It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.
2. Payment Terms
We require any and all payments for work carried out to be made within a 24 hour period of said works being completed. Any late payments will not be tolerated and as such may result (based on our discretion) in temporary suspension of all website design services including temporary loss of your website and web hosting services along with suspension of any email account services we might be providing. Payments more than 48 hours late will result in a re-evalution of our relationship with you and a final outcome of all subsequent works requiring payment in advance.
3. Website Costs
Any items we might need to purchase in advance of creating your website will require payment from you in advance of purchasing said items so as to cover our costs. Such items may include domain registration, hosting set up, specialist software, purchase of graphics and imagery.
4. Additional Charges
A brief shall be provided by you to us prior to work commencing. Once finalised, any subsequent additions to said brief will result in extra charges. Also, on completion of the work to your verbal or written satisfaction we will make the website go live. Once live, as far as we are concerned the website is completed and finished. ANY and ALL changes to content past this point will be charged.
5. Website Hosting
Your website is hosted by a third party. As such we have no control over any technical glitches that may occur. We cannot guarantee your website will be online 100 per cent of the time, and we cannot be held responsible for any downtime that should occur.
6. Failure to Provide Website Content
All website content - text, images etc - must be provided by you to us in advance of starting work on your project. Failure to provide us with information when asked for may result in delays and extra cost. Content provided to us in excess of 1 month of us commencing work may result in us choosing to terminate the project without refund.
7. Google Inclusion
We make no gurantees as to when and if Google will index your website and include it in their search results. Google is a third party website over which we have no control. Most SEO companies charge £4000 to £5000 to rank a website in Google.
8. Copyright Infringement
We cannot be held responsible for any content on your website that is subject to copyright law and might be in breach of copyright. It is your responsiblity to ensure that any material you provide us with (text, images, video, sound) for inclusion on your website is either your creation - thus you have ownership of copyright, or if it is secondary material you have permission of use from the copyright owner.
9. Website Content
It is up to you to ensure that all content on your website is legal. We cannot be held responsible if any content is found to be untrue, defammatory, fraudulent or libelous.
GET IN TOUCH
Our North London based offices serve the website design needs of happy customers throughout the UK from 9am-5:30pm, Monday to Friday.
QWD are committed to putting customers first. We are members of the UK Website Design Association. Customer satisfaction is always guaranteed or your money back.
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